What is it ?
WHY IS IT SO SUCCESFUL?
Successfully servicing customers in the first place they go to is the most effective
- Offering step-by-step options with the aim of guiding customers to a specific answer/solution without overwhelming them with irrelevant information. And effectively decrease the error rate
A proven and successful way to help novice and advanced users to get from generic to specific information. And unconsciously encourage them to complete all steps
1 SINGLE PAGE
From question to answer in one single page. Only offering relevant and specific options to increase the confidence that they will find the correct answer. Reduce the stress of too many options
The solution not only offers customers a great experience but we measure all steps to help you improve, content, processes and products
A unique combination of analytics, customer journey’s and customer feedback is merged in powerful service KP’s. To help you convert ambitions to reality
Increased Customer Satisfaction
Insight in your question to solution ability. Helps you improve on specific questions, processes and products so the satisfaction is instantly improved
The goal and ambition of all companies now available. By increasing find-ability & solvability in the most used channel is a guaranty to strongly decrease contact costs.