DoReply: sector-specific Guided Search for telecom, healthcare, retail, government and more
Every question is a sign that your product or service is being used. Someone wants to arrange, adjust or know something - that is good news. Precisely for that reason the answer must be within reach. We bring the knowledge and experience to unlock that intelligently for every sector.
Most sites are a mirror of the internal organisation. Categories follow departments, menus follow product groups, knowledge bases follow content teams. For your customer that means: search, scan, click, give up. They do not ask the same question your navigation answers.
Between those two sits the friction. And that friction is what we solve.
No template approach. Each tab below shows what we know about that sector, and the mental model with which we unlock customer questions.
Telecom and utility customers do not buy one product, they usually buy a combination: mobile, internet, TV, sometimes energy on top. Each product goes through the same six stages, from purchase to cancellation. Our insight: the cross-table product times lifecycle that traces every question back to a place.
In healthcare, context is everything. The same patient has different questions before admission than after. Our insight: the treatment phase determines which information should be prominent, and which can step back. That prevents overload and speeds up finding the right answer.
80% of retail questions come after the purchase: where is my package, can I exchange, is the size right. Our insight: these questions follow the order stage, and link to your track-and-trace and return portal. Less contact, faster handling, same customer.
Telecom, healthcare and retail are examples we dive deep into. The method works for every sector where customers or employees ask questions that call for structure. The mental models differ per sector, the approach is the same.
Not finding what you are looking for? Start the conversationEverything that works for your customer works for your colleague too. One content base, multiple audiences. These are five applications we regularly build, plus a sixth that helps you improve them continuously.
From a major Dutch bank to a national provider and a government forum. Each sector its own logic, each client its own result.
An SMB that wants to start today, or an organisation with its own requirements and processes. Both possible.
For organisations that want to start today. No workshop needed, no meetings. You deliver the input, we generate the setup, you paste the code.
For organisations with specific wishes, own processes or complex content structures. With workshops, fixed guidance and weekly insights.
Tell us how your customers or colleagues ask questions today. We show how the logic for your sector could look, with your content and your requirements. Thirty minutes, no slides, no generic walkthrough.
No CMS needed · 100% SaaS · Hosted in the Netherlands